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Better Business Bureau® of Middle
Tennessee, Inc. The Better Business Bureau of Middle Tennessee, Inc. was chartered as a not-for-profit Tennessee corporation in October 1961. BBB is designated as a 501( c ) ( 6 ) organization by the Internal Revenue Service. BBB serves a total of 38 counties in Middle Tennessee and 7 in Southern Kentucky. The Middle Tennessee headquarters is located in Nashville and operates three branch offices:
BBB promotes integrity and business ethics through self-regulation in the marketplace. Services provided by the BBB include a 24-Hour automated telephone inquiry service, which provides reports on companies and charitable organizations, general monitoring of advertising in the marketplace, dispute resolution services, and consumer/business education programs. BBB information and services are provided at no cost to the public with the exception of mediation and arbitration services. The Community Mediation Center, a division of the Better Business Bureau was established in December 1995. The center provides alternative dispute resolution services for businesses and the public, training and seminars in mediation, conflict resolution, and customer satisfaction. Since 1963 the BBB and the Nashville Advertising Federation have co-sponsored a community program for maintaining public confidence in advertising in Middle Tennessee. The program works through the monitoring of advertising for truth and accuracy, competitor challenges, and education program on advertising standards. BBB is governed by a 42-Member Volunteer Board of Directors which meet monthly. Kathleen Calligan has served as President and CEO of the Better Business Bureau since December 1995. Beth Furbush is the Manager of the Murfreesboro Branch Office, Leslie Baughn is the Manager of the Clarksville Branch Office, and Carol Foster is the Manager of the Fayetteville Branch. BBB is funded entirely by Membership dues from over 3,300 business and professional firms in Middle Tennessee and Southern Kentucky. BBB receives no government grants or tax revenues for operation. Contributions to BBB are not tax deductible as a charitable contribution, but may be deducted as an ordinary and necessary business expense. |
